Support
Something not working, or a tool you wish the app had? Write to us. A person reads every message, usually within two working days.
Common questions
An export failed or the result looks wrong
Send us the app version from the bottom of the Settings screen and a short description of the steps you took. If you can share the file, that helps, but never send anything confidential; we can usually reproduce the problem from the description alone.
I subscribed but the app still shows the free limit
Open Settings, tap My subscription and use Restore purchases. If that does not help, email us with the store account you bought with (not your password) and we will check the purchase.
How do I cancel my subscription?
Cancel in the Subscriptions section of your Apple ID settings on iPhone, or in Google Play on Android. The subscription stays active until the end of the period you already paid for.
Can I use Kyneto PDF without an internet connection?
Yes. Every document tool runs on the device, so the app works fully offline.